IAAO Assessment Administration (400) Practice Test

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• When working with the media, use whatever means possible to avoid being what?
• Which statement best describes the role of leadership in management?
• All employees, especially a new employee, should be given a ________ manual.
• Size of the organization, diversity of operations, and characteristics of the personnel are ________ factors that must be considered in the structure of the organization.
• Disciplining an employee for unsatisfactory work performance must be fair, yet serve the needs of the office. It should follow a _____________ ________, which is usually a sequence of steps that will lead to either improvement or termination of the employee.
• Environmental stability, technology, and outside pressures are __________ factors which affects the organizational structure.
• Which statement best describes the maintenance of a parcel identifier across systems?
• What is the term for a pay system where increases depend on the skills an employee has acquired?
• Herzberg's second set of factors were considered ________ factors, which he labeled 'satisfiers.'
• What is the purpose of data quality control in assessment administration and name two common QC methods?
• Exemptions and deductions in tax administration are intended to:
• A _______ chart sequences significant events, incorporating yes or no decisions, but without a time dimension.
• When working with the media, the assessor's office must translate what type of information into meaningful news data?
• Which factor category includes the size of the organization, diversity of operations, and personnel characteristics?
• What are the three primary assessment responsibilities of a property assessment system?
• How can open data and transparency be balanced with protecting sensitive information in assessment administration?
• The purpose of planning is to:
• A basic characteristic of a well-designed evaluation system is:
• Organizational leadership directly impacts the effectiveness of which aspects of an assessor's organization?
• Which core components are included in the assessment administration cycle?
• The art of making people like your organization is known as _________ __________.
• Which statement best describes data governance in assessment processes?
• Which function is primarily responsible for establishing the organization's structure and allocating resources to achieve goals?
• Which term best describes the action of defining roles and establishing lines of authority within an organization?
• How can an assessment office measure performance, and name three key performance indicators?
• Define 'homestead exemption' and how eligibility is typically verified.
• Horizontal communication flows among employees at the same level. Which term describes this type of communication?
• Which item is NOT among the six criteria used by the news media to summarize data?
• The ___________________ should protect an employee from reprisal.
• Which statement describes mass appraisal?
• Printed information in the form of brochures should be available to provide information on general topics. What is the primary purpose of these brochures?
• Situational characteristics can be reviewed using which system to identify proximity effects on value?
• A way of listening and responding to another person that improves mutual understanding and trust is called ______ listening.
• Divisions that include a specific area of the jurisdiction are called ____________ divisions.
• Printed information in the form of what should be available in the assessor's office to provide information on general topics?
• The Hawthorne studies showed that productivity is influenced by which factors rather than changes in physical working conditions?
• What is a parcel id and how should it be maintained across systems?
• Which of the following is NOT one of the primary assessment responsibilities (discovery, listing, valuing)?
• A system in which pay increases are linked to the number or depth of skills an employee acquires is known as ____ _______ pay.
• How should exemptions be administered and renewed, and what is the difference between permanent and temporary exemptions?
• Which eligibility criterion is typically verified for property tax exemptions?
• Ratio studies are often used for oversight purposes, but they can also be used for internal ________ in an effective assessment system.
• Employees feel they have gained recognition when the supervisor __________.
• What is the function of a board or commission in assessment administration?
• Accuracy of which data type is essential for developing accurate valuations for assessment?
• Which function involves directing the day-to-day activities of staff?
• Assessors should prepare for external audits by what actions?
• Which data quality checks are commonly used in GIS for assessment administration?
• Which actions should a jurisdiction take when handling public records requests under open records laws?
• Which of the following is NOT one of the five characteristics that define the most common performance evaluation errors?
• What is the difference between an assessment roll and a tax roll, and how are they used in the process?
• The ___________ of management is comprised of subunits that are dependent on each other to accomplish all of the required tasks of the organization.
• The _______ becomes a part of the public relations team, when the assessor's office must communicate with large numbers of people.
• A well thought out __________ ___________ is focused on the reasons for the organization's existence. It should be clear, concise, and realistic.
• Which statement best describes the outcome of timely notices and bills?
• How does the assessor coordinate with school districts and county treasurers on tax administration?
• Delegation does not entail abdication of responsibility. Which statement is true?
• Describe the role of the assessor in budget development and revenue forecasting.
• The first step in planning a good public relations program is a ________ and a needs assessment of the current situation.
• Which data category is explicitly essential for developing accurate valuations?
• When median and mean ratios stratified by heating type are around one, this stratification indicates good which type of equity?
• Which pair best describes Herzberg's two sets of motivational factors?
• What is the primary purpose of the assessment administration cycle?
• Which presentation tool is explicitly mentioned as aiding your presentation?
• What is the term for the unofficial and informal communication system found in every organization?
• Which technology helps identify proximity of parcels to value-affecting features in a spatial context?
• Which step is typically performed last in the parcel workflow from creation to tax bill?
• Which of the following is an example of the 'What' criterion used by the news media to summarize data?
• When handling FOIA requests involving third-party proprietary data, which approach is appropriate?
• Which statement accurately describes the final stage of the tax bill lifecycle?
• Which term describes performing work from a home office while staying connected via telephone, computer, and fax?
• What is the role of data standards in assessment administration, and name one common data standard area.
• How does knowledge of multiple valuation approaches affect assessment administration?
• A part of personnel management includes _______________________. This is a common procedure used to evaluate any organization's personnel.
• Which trio comprises the primary components of motivation?
• The legal framework in an effective assessment system requires ________ reappraisals.
• Which type of checks are commonly used to detect data entry errors by validating entered values against expected formats and ranges?
• The final step in the disciplinary action, prior to dismissal, includes which document?
• The ___________ budget focuses on how much is spent and for what purpose, rather than the activity affected.
• Explain what a field verification or field inspection entails and its purpose.
• Product ________ refers to the accuracy of the data developed in appraisal activities.
• Which set of steps is involved in generating the annual tax levy and bill after the assessment roll is certified?
• Organizing the assessor's office utilizing _________ divisions categorizes jobs according to the activity to be done.
• Which term describes a concise declaration of why an organization exists?
• All personnel in the assessor's office should be _________ and __________ to the needs of the public.
• What is data lineage and why is it important in assessment data management?
• List common appeals types and typical timelines for filing and resolution.
• Which statement best describes taxable value?
• What scheduling method enables employees to work from home while using telephone, computer, and fax to stay connected?
• In a box plot, the black line through the box represents the ______.
• Maslow's 'Hierarchy of Needs' theory placed ________ at the top.
• The phrase 'public speaking engagements' implies which of the following?
• What is the process of entrusting one's authority to a competent subordinate called?
• Which planning document should be clear, concise, and realistic to reflect the organization's reason for existence?
• Two people sharing a single job, with each working part-time, is known as what?
• Parcel consolidation and splits reflect changes in property boundaries and affect which elements?
• What is 'property classification' and why is correct classification important?
• Which statement best describes a flow chart?
• The process of influencing individuals and groups to set and achieve goals is the definition of __________.
• In performance evaluation, which bias refers to giving undue weight to recent events?
• Which performance indicator measures how well the office handles public inquiries about assessments?
• How can an assessment office promote equity and minimize bias in property valuations and administratively?
• Which statement best describes the balancing of open data with protecting sensitive information in assessment administration?
• Temporary exemptions are typically reviewed at what intervals?
• What is often cited as the biggest barrier to delegation?
• Which term best describes the sequence of steps used in disciplinary actions to pursue improvement or termination?
• The six criteria list includes 'How.' Which option best represents the meaning of the 'How' criterion?
• The monetary resources required for implementing the organizational plans are called the ________.
• Which element should be present in a comprehensive evaluation to enable fair comparisons across employees?
• What is an 'equalization factor' and how is it used to ensure fairness in property taxation?
• Which statement correctly describes the relationship between assessed value and taxable value?
• What is the role of data lineage in assessment data management beyond audits?
• Employee ___________ should be competitive with the market, if budget permits, and equitable among classes of positions.
• How should an assessment office handle FOIA requests that involve third-party proprietary data?
• Which concept refers to guiding activities of the organization appropriately?
• Measurable specifics that must be accomplished in total, or in some combination, to achieve the goals in the plan are __________.
• Delegation is the sharing of responsibility and authority, but not abdication of _________.
• A group of resources established to perform certain tasks within the organization is called a ________.
• Which document describes the required job assignments so that an employee is not evaluated on tasks not clearly defined?
• Which statement best describes the role of public relations within the assessor's office?
• Which classical principle establishes the hierarchical structure of the organization, commonly called the "chain of command"?
• Which actions are typically part of the annual tax levy and billing process after the assessment roll is finalized?
• What is due process in assessment administration, and what procedural safeguards ensure it?
• During an interview with a candidate for a position in the assessor's office, talk no more than _____ percent of the time; for the rest of the time, listen.
• In a well-designed evaluation system, which feature emphasizes fairness by focusing on how the tasks are performed?
• What are charitable organization exemptions and what documentation is typically required?
• Define a reassessment and explain how it differs from a limited or cycle reassessment.
• Tax rates are driven by which factors?
• ________ communication flows from the subordinate to the supervisor and may include suggestion boxes or grievance procedures.
• The resources required for the organization's operational plans in monetary terms is the ________.
• Which statement best balances open data with protecting sensitive information in assessment administration?
• Which sequence of steps is correct when handling property value updates due to new construction or changes in zoning?
• Assigning parts of a job to various members of the organization is called division of labor.
• Divisions that categorize jobs according to the activity to be done are called ___________ divisions.
• Which term describes allowing employees to determine their time commitments to a jurisdiction, such as starting early or ending late, as long as required hours are met?
• Traditional methods of evaluating performance often use rating scales. When using rating scales, use ________ factors, whenever possible.
• In ration studies, which statistic is the most widely used measure of appraisal level?
• The practice of working longer hours on certain days to obtain additional days off, with 9/80 or 4/10 schedules being common, is called what?
• All personnel in the assessor's office should have written ______ and ________ as a part of their employee handbook.
• Which term denotes giving authority to a subordinate to act on behalf of the supervisor while remaining responsible for the outcome?
• Charts that show jobs to be done on the vertical axis and time allocations on the horizontal axis are known as _________ charts.
• What is an effect of poor delegation?
• ________ _________ is the practice of adjusting the value on properties that sold without regard to the market analysis performed in setting values for the population.
• List the three necessary management skills.
• Which of the following describes a circuit breaker credit?
• What is a property tax relief program and give two examples?
• Which statistic is helpful for measuring accuracy of appraised values by indicating the average miss from the median when considering reappraisals?
• Which of the following best describes a property tax exemption?
• The assessor's website can be used to do which of the following?
• Dividing jobs by activity such as budgeting and accounting results in what type of division?
• Why is maintaining an accessible log of open records requests and responses important?
• Parcel boundary changes typically affect which aspect of the tax roll?
• Which of the following is NOT one of the four basic managerial functions?
• Which of the following is an example of upward communication?
• A primary way to keep the public informed on special issues is through what?
• A process of determining how an organization accomplishes its goals and objectives is __________.
• Which term describes when low-valued properties are over-appraised relative to high-valued properties?
• What is tax rate setting and how does it impact the tax bill?
• Standard speeches should be prepared in what timeframe? Use PowerPoint and other available tools to assist you with your presentation.
• Within the assessor's office, areas such as residential are organized as ______.
• Which planning tool provides a visual timeline of planned tasks and their durations?
• Which graphic planning tool is used to measure the organization’s progress after implementing a plan?
• What term describes the practice of guiding public perception through organized communication efforts in the assessor's office?
• When making a budget presentation, good ______ ______ will keep you and your audience on track, holds interest, and makes key points more memorable.
• What is the purpose of a property contact notice and what information should it contain?
• How should risk management be integrated into assessment office operations?
• The document that succinctly describes why an organization exists and what it aims to accomplish is known as a _________ __________.
• Which of the following is NOT listed as part of the assessor's public?
• If uniformity is good but the level is low, can the values be trended?
• List the four basic managerial functions.
• Employee development should include courses, workshops and seminars as well as _______ training provided by senior staff members.
• Identify three public-facing communications best practices for assessment offices and why they matter?
• What is a tax bill lifecycle and what events mark its progress?
• Which chart type is used to display tasks and their timeframes in a project?
• What is the term for guiding the activities of the assessor's office to achieve organizational goals?
• Divisions based on geographic area such as city or region are called what?
• What is the importance of audit trails in assessment systems?
• If employees are given the responsibility to inquire, report, and advise their supervisor as to the action to be taken, this represents what degree of delegation?
• A ______ ___________ should describe the required job assignments so that an employee is not evaluated on tasks not clearly defined.
• Explain how privacy laws and data protection affect property data management.
• Which of the following is explicitly listed as part of the assessor's public?
• What steps should be taken when a parcel data discrepancy is found between the tax roll and the property record?
• Describe a typical workflow for processing a new parcel from creation to tax bill.
• The primary components of motivation are ability, _______, and _______.
• What steps should be taken to ensure accessibility of assessment information for persons with disabilities?
• Low dollar properties are over-appraised relative to high dollar properties. This is an example of poor _______ equity.
• Which action best describes how homestead eligibility is verified?
• The allocation of responsibilities, the assignment of supervisory positions, and specifying lines of authority are all a part of __________.
• Short-range plans (usually one year or less) are also referred to as _____________ plans.
• What are the four resources that management must have to achieve the goals of the organization?
• Which statement best describes the purpose of performance evaluation in relation to identifying employee attributes?
• Internal controls are procedures and checks to prevent errors or fraud. Which example illustrates a control relevant to assessment data integrity?
• Herzberg felt there were two sets of motivational factors, one being a set of ___________ factors labeled 'dissatisfiers.'
• In management, leaders direct activities by leading, motivating, and what other key activity?
• The assessor's role or responsibility in the property assessment system is that of a _______.
• Within the assessor's office, areas of specialization such as appraisal are organized as ______.
• The __________ ________ should clearly show the chain of command to everyone in the organization.
• What is the difference between mass appraisal and an alternative valuation method, and why is data governance essential?
• Explain the difference between roll maintenance and roll certification.
• An individual's state of mind that causes them to behave in a way that ensures the accomplishment of a goal is termed _______.
• Which of the following is not a typical data standard area?
• Which term describes the set of factors Herzberg labeled 'dissatisfiers'
• Two people sharing one job is an example of which practice?
• In addition to data-entry accuracy, which controls help assure data quality?
• A schedule where employees work longer daily hours to gain extra days off is best described by which term?
• The statistic that measures regressivity is known as which of the following?
• Why is timeliness critical in delivering notices and bills, and what are the consequences of delays?
• Today's outstanding leaders have which set of traits?
• In the assessment administration cycle, which activity supports transparency by making information publicly available?
• The assessor's 'first line of defense' is a good ________ ________ program.
• The assessor must be informed in every aspect of the assessment process when making what engagements?
• Staff costs account for approximately ___ to ____ percent of the budget for most jurisdictions.
• Which data elements are typically required on a property record card for assessment administration?
• Standards of practice are necessary to ensure which of the following?
• Which approach best supports accurate media communication for the assessor's office?
• Which of the four basic managerial functions provides the basis for the other managerial functions?
• Why is staff training and documentation critical in assessment administration?
• Which statement best describes separation of duties in an assessment office?
• One of the first things that must be done in the planning process is to determine the ________ status of the organization.
• Which category includes environmental stability, technology, and outside pressures?
• The price-related differential _______ one.
• Which practice best aligns with FOIA compliance when third-party data is involved?
• The assessor's website can be used to post pamphlets, show parcel data, and provide appeal instructions. What is the best description of this use?
• What role does GIS play in assessment administration, and what are some common data quality checks?
• In a box plot, the box itself represents what percent of the data?